Turn customer support into a 24/7 profit machine

I help established e-commerce brands automate customer support using reliable ChatGPT systems — without risking brand trust, quality, or control.

Built for e-commerce brands doing $50k–$300k/month

Problems

Customer support becomes the bottleneck

As your brand scales, support volume grows faster than your team can handle. Hiring more people increases cost — but doesn't guarantee quality or consistency.

Pain Points:

Support costs rise every month
Response quality becomes inconsistent
Brand voice drifts across agents
One mistake can damage customer trust

Solutions

A structured system

Not a tool. A process.

Audit & design

We review workflows, data, and brand tone to define what can safely be automated.

Build & test

Custom ChatGPT systems trained on real tickets and edge cases.

Deploy & monitor

We launch live, track performance, and refine to ensure reliability at scale.

About Us

I’m Dr. Alex Tan

An AI consultant focused on implementing customer support automation that businesses can trust.

I work with established e-commerce brands that need systems — not experiments — and care about protecting customer experience while scaling efficiently.

Credibility bullets

Implementation-first approach
Business-focused system design
Real operational experience

What Our Clients Say

Hear directly from clients who have experienced the transformative power of our [Solution/Service].

“Support automation finally became predictable.”

This is a ParaAs our e-commerce operations scaled, customer support became increasingly expensive and difficult to manage. Alex helped us implement an AI support system that reduced ticket volume without compromising response quality. We gained cost control, faster turnaround times, and clearer visibility into how support actually performs at scale.
-- Michael Anderson, Chief Executive Officer (CEO) at NorthPeak Commerce Group. Enterprise E-commerce & Retailgraph Font

“This was engineered, not plugged in.”

From a technical standpoint, most AI tools fail because they aren’t designed around real workflows. Alex approached automation as a system, not software. The implementation integrated cleanly with our existing stack and preserved brand tone. It’s reliable, auditable, and doesn’t introduce operational risk. 

-- David Reynolds, Chief Technology Officer (CTO) at Brightline Digital Systems. Enterprise E-commerce Infrastructure

“We stopped worrying about support during peak volume.”

High-volume periods used to expose weaknesses in our support operation. After implementing Alex’s AI system, response handling became consistent and measurable. The automation reduced internal pressure while maintaining customer trust. This is the first time support has felt like a controlled system instead of a constant fire drill.
-- Thomas Keller, Chief Operating & Technology Officer (COO / CTO) at Vertex Retail Technologies. Global E-commerce & Consumer Products

Frequently asked questions

Who is this service for?

E-commerce brands doing $50k–$300k per month that want to automate customer support safely.

What problem does this solve?

It reduces repetitive support tickets while improving response speed and consistency.

Will this affect my brand voice?

No. The system is designed around your existing tone, policies, and workflows.

How long does implementation take?

Most projects are completed within 2–4 weeks, depending on complexity.

What is the first step to get started?

Book a free 30-minute discovery call to assess fit and next steps.

Ready to see

if automation
makes sense?

Book a free 30-minute call to review your support setup and explore what's realistically possible.

Limited monthly slots · Premium implementations from $3,000